Most organizations are under pressure to reduce costs, enhance products and services, and be more attentive to customers. Process-based management offers a practical solution by refocusing on how value is delivered. We create, accumulate and deliver value by collaborating across the organization. While resources are managed vertically using the organization chart; value is created and delivered horizontally via the process architecture. This cross-functional focus is missing in most organizations, where it is replaced with an internal management emphasis guided by the organization chart.

Using seven enablers of BPM this tutorial clearly shows what process-based management means and how it can be achieved.

1.      Documentation of processes in a hierarchical model – Process Architecture

2.      Defining, collecting, and reporting process performance – Process Measurement

3.      Responding to performance data – Process Governance

4.      Continuously finding ways to close performance gaps – Process Improvement

5.      Creating an environment where everyone is conscious of processes – Process Mindset

6.      Developing tools and skills to manage processes – Process Capability

7.      Providing support to sustain process-based management – Process Support.

The 7 Enablers of BPM represents a breakthrough in process-based management theory and its practical implementation and maintenance.

SPEAKER BIO:

Sandeep Johal, Leonardo Consulting: Sandeep has contributed professionally and academically to Business Process Management for almost 10 years In particular, he specializes in business process analysis, modeling and governance. His consulting engagements are in finance, utilities, education, mining, manufacturing and government industries. He currently leads a team of Business Process professionals in the United States. His business process management practice helped accumulate years of questions and lessons which are shared in his classes, seminars and consulting.

Sandeep has delivered master classes and modeling courses across Australia, United States, England, and the Middle East. He is a BPTrends-accredited Business Process Management Professional and has a Master of Business Process Management.